Terms and Conditions

Terms and Conditions

Last Updated: June 12, 2026 Effective Date: June 12, 2026

1. Introduction

Welcome to bongium.com ("we," "our," "us," or the "Platform"). These Terms and Conditions ("Terms") govern your access to and use of our website, mobile applications, and all related services (collectively, the "Services").

By accessing or using bongium.com, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services. We reserve the right to modify these Terms at any time, and such changes will be effective immediately upon posting.

2. Definitions

For the purposes of these Terms:

• "User" or "You" means any individual or entity that accesses or uses our Services.
• "Account" means the registered profile created by a User to access our Services.
• "Products" means goods listed for sale on the Platform, including both bongium.com's own products and products sourced from partner companies.
• "Group Deal" means a collective purchasing arrangement where multiple Users join together to purchase a Product at a special price, subject to meeting a minimum order quantity.
• "Minimum Order Quantity" or "MOQ" means the minimum number of units or participants required for a Group Deal to be approved and fulfilled.
• "Order" means a request to purchase Products through the Platform.
• "Partner" or "Company" means third-party businesses whose products are listed on bongium.com.

3. Eligibility

3.1. You must be at least 18 years old or of legal age in your jurisdiction to use our Services.

3.2. By creating an Account, you represent and warrant that:

• All information provided is accurate, complete, and current;
• You have the legal capacity to enter into binding contracts;
• You will not use the Platform for any fraudulent or illegal purposes.

3.3. We reserve the right to suspend or terminate any Account that violates these Terms.

4. Account Registration and Security

4.1. To place Orders or participate in Group Deals, you must register for an Account.

4.2. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account.

4.3. You agree to notify us immediately of any unauthorized use of your Account or any other breach of security.

4.4. bongium.com will not be liable for any loss or damage arising from your failure to comply with this Section.

5. Products and Pricing

5.1. Our Own Products: bongium.com directly sells certain Products that we own, stock, and fulfill. Product descriptions, images, and specifications are provided to the best of our knowledge. We strive for accuracy but do not warrant that all descriptions are entirely error-free.

5.2. Company/Partner Products: We also list Products from third-party companies and partners. These Products are clearly marked, and the respective Partner is responsible for product quality, warranties, and fulfillment, unless otherwise stated.

5.3. Pricing: All prices are listed in Bangladeshi Taka (BDT) and are inclusive of applicable taxes unless stated otherwise. Shipping or delivery fees, if any, will be charged extra and shown during checkout. Prices are subject to change without prior notice.

5.4. Availability: All Products are subject to availability. We reserve the right to discontinue any Product or cancel an order due to sudden stock-out or technical errors at any time.

6. Group Deals

6.1. What is a Group Deal? A Group Deal allows multiple Users to collectively purchase a Product at a discounted or special price. Users can join an existing Group Deal or initiate a new one.

6.2. How It Works:

• A Group Deal is listed with a specific Product, discounted price, and a Minimum Order Quantity (MOQ).
• Users can join the Group Deal individually or invite others to join.
• The Group Deal remains pending until the MOQ is reached within the specified timeframe.
• Once the MOQ is met, the Group Deal is approved, and orders are processed for fulfillment.
• If the MOQ is not met within the deadline, the Group Deal is cancelled, and any payments made will be fully refunded.

6.3. Minimum Order Quantity (MOQ):

• Each Group Deal clearly states the required MOQ (e.g., minimum number of participants or units).
• The MOQ must be reached for the deal to be valid.
• bongium.com reserves the right to adjust MOQ requirements based on supplier availability and demand.

6.4. Payment and Refunds for Group Deals:

• Payment may be required at the time of joining or upon deal approval, as specified in the deal terms.
• If the deal is cancelled due to unmet MOQ, full refunds will be processed within 7-10 business days or in accordance with the Digital Commerce Guidelines of Bangladesh.
• Refunds will be credited to the original payment method or store credit, at the User's discretion.

6.5. User Conduct in Group Deals:

• Users must not create fake accounts or use fraudulent means to manipulate Group Deal participation.
• Any attempt to artificially inflate participation will result in immediate Account suspension and forfeiture of the deal.

6.6. Delivery of Group Deal Products:

• Once approved, Group Deal Products will be delivered according to our standard delivery timelines.
• Delivery may be coordinated in bulk or individually, depending on the deal structure.

7. Orders and Payments

7.1. Order Placement: By placing an Order, you make an offer to purchase the Product(s) subject to these Terms.

7.2. Order Confirmation: An Order is only confirmed upon receipt of full payment (or cash-on-delivery confirmation) and our acceptance of the Order. We reserve the right to refuse or cancel any Order for reasons including but not limited to:

• Product unavailability or unexpected stock-out;
• Errors in pricing or product information;
• Suspected fraudulent activity.

7.3. Payment Methods: We accept payments via bKash, Nagad, Rocket, bank transfer, credit/debit cards, and other methods as displayed on the Platform.

7.4. Payment Security: All transactions are processed through secure, encrypted payment gateways. bongium.com does not store your full card details.

8. Shipping and Delivery

8.1. We deliver across Bangladesh. Delivery times vary based on location and product availability.

8.2. Shipping fees, if applicable, will be displayed at checkout.

8.3. Risk of loss and title for Products pass to you upon delivery to the carrier or your designated address, as applicable.

8.4. For Group Deals, delivery may be scheduled after the deal is approved and all orders are consolidated.

9. Returns, Refunds, and Cancellations

9.1. Return Policy: Products may be returned within 7 days of delivery if they are defective, damaged, or not as described, subject to our Return Policy. To be eligible for a return, the product must be unused, in its original packaging (intact box/tags), and accompanied by an unboxing video if requested.

9.2. Refund Policy: Refunds will be processed within 7-10 business days after the returned Product is received and inspected by our team.

9.3. Group Deal Cancellations: If a User wishes to withdraw from a pending Group Deal, they may do so before the MOQ is met. Once the deal is approved, standard return policies apply.

9.4. Non-Returnable Items: Certain items such as perishable goods, intimate apparel, customized items, and digital products may not be eligible for return. This will be clearly stated on the product page.

10. Intellectual Property

10.1. All content on bongium.com, including but not limited to text, graphics, logos, images, software, and trademarks, is the property of bongium.com or its licensors and is protected by applicable intellectual property laws.

10.2. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

11. User Conduct

11.1. You agree not to:

• Use the Platform for any unlawful purpose;
• Impersonate any person or entity;
• Interfere with or disrupt the Platform's operations;
• Upload or transmit viruses, malware, or harmful code;
• Collect or harvest personal data of other Users without consent;
• Engage in any activity that manipulates Group Deals or pricing.

11.2. Violation of this Section may result in immediate Account termination and legal action.

12. Limitation of Liability

12.1. To the fullest extent permitted by law, bongium.com and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services.

12.2. Our total liability for any claim arising from these Terms or your use of the Services shall not exceed the amount you paid for the specific Product or Service giving rise to the claim.

12.3. We do not guarantee that the Platform will be uninterrupted, timely, secure, or error-free.

13. Third-Party Products and Services

13.1. bongium.com may list Products from third-party companies. We are not responsible for the quality, safety, or legality of such Products, nor for the accuracy of third-party listings.

13.2. Any disputes regarding Partner Products should primarily be directed to the respective Partner, though we will assist in facilitating resolution where possible.

14. Privacy Policy

14.1. Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14.2. By using bongium.com, you consent to the collection and use of your data as described in our Privacy Policy.

15. Termination

15.1. We may suspend or terminate your Account and access to the Services at any time, with or without notice, for any reason, including violation of these Terms.

15.2. Upon termination, all provisions of these Terms that by their nature should survive termination shall remain in effect.

16. Governing Law and Dispute Resolution

16.1. These Terms shall be governed by and construed in accordance with the laws of Bangladesh.

16.2. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation.

16.3. If negotiation fails, the dispute shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

17. Contact Us

If you have any questions, concerns, or complaints regarding these Terms, please contact us:

bongium.com Email: [email protected] Phone: [Your Contact Number] Address: [Your Business Address] Website: https://bongium.com

18. Miscellaneous

18.1. Entire Agreement: These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and bongium.com regarding the Services.

18.2. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18.3. Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18.4. Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms at any time without notice.

By using bongium.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.